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Support and Maintenance

MAINTENANCE

The License fee includes start-up support for 30 days after delivery, and a 90-day warranty. An Annual Maintenance Agreement is available for an additional fee.

The Maintenance Agreement includes:

  • Phone/e-mail support for questions regarding UniSolutions' products, and help with installation and/or configuration of the Software.
  • Bug fixes and updates sent with the next major release. Critical bug fixes are available via FTP as soon as they are found. Additional releases are also available via FTP at no cost, or via the preferred distribution media for each release at published upgrade price.

CONSULTING SUPPORT

Consulting support is furnished at UniSolutions' published consulting rates for the following items.
  • Enhancements or modifications specific to the customer, which are performed at customer's request.
  • Time spent debugging a problem caused by the customer's modifications to UniSolutions' products.
  • Phone/e-mail support for basic system administration questions, and help in solving specific system problems encountered by the system manager.

 
     

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UNISOL, UniSolutions, JobAcct and BART are registered trademarks of UniSolutions Associates.